We offer free shipping within the US for orders over $50 (excluding Relay shoes).
How long will it take for my order to arrive?
Most orders within the Continental U.S. arrive in 48 hours.
Sometimes certain products are not available in our stores so we are fortunate enough to be able to special order these items directly from the brands. Once an order is SHIPPED it should take between 3-5 business days for it to arrive at its destination.
Please note that these shipping timelines are only an estimate and that once an order leaves our stores, there may be carrier or customs delays that are outside our control. Additionally, we are not always able to make address changes after an order is placed, so please be sure your shipping address is correct before placing your order.
How can I track my order?
After an order has been shipped you will be sent a tracking email with a link to track your package. If you do not receive this email please email us at firstname.lastname@example.org
I recently placed an order online but haven’t received any tracking information?
Once an order has been placed you should expect to receive TWO emails. First, a confirmation email that your order has been processed and second, an email that your order has been shipped with tracking information. If you have not received any tracking information after 5 days of placing your order please email us at email@example.com